1. Overview
Nanyang Wancheng District Xinshicheng Trading Center delivers personalized digital products, including analytical reports and PDF documents, that are generated upon submission of your calibration data. We stand behind the quality of our reports and offer a clear, customer-friendly refund policy aligned with our payment platform settings on Digistore24.
2. 60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on all digital products purchased through our official checkout. If you are not satisfied with your Soul Alignment Map report for any reason, you may request a hassle-free full refund within 60 days of your original purchase date.
No complicated forms or justification is required. Simply contact us or Digistore24 within the 60-day window and your refund will be processed in accordance with the terms below.
This guarantee applies to completed Spatial Resonance Profile reports, instantly generated analytical documents, and any digital content delivered via email or download link.
3. How to Request a Refund
You may initiate a refund request through either Digistore24 Customer Support via your order confirmation email or by reaching our support team at support@soulalignmentmap.com with your order number. Refunds are typically processed within 10 business days.
4. Merchant of Record & Billing
All order placement, billing, and payment processing are securely managed by Digistore24.com, acting as our official Merchant of Record (MoR). Digistore24 is your legal contractual partner for all purchases. The debit for all transactions is performed by Digistore24.com.
5. Technical Issues
If you experience a technical error that prevents delivery of your digital product — such as a failed PDF compilation or complete non-delivery — please contact our support team immediately at support@soulalignmentmap.com. We will investigate and provide a replacement or a full refund.
6. Chargebacks
We encourage you to contact us or Digistore24 before initiating a chargeback with your payment provider. Filing a chargeback without first attempting a refund through official channels may result in permanent suspension of access to our services.
7. EU Consumer Rights
Under EU Directive 2011/83/EU, consumers in the European Union benefit from a statutory 14-day right of withdrawal. Our 60-day money-back guarantee exceeds this minimum requirement.
8. Contact Support
For refund requests, delivery issues, or general inquiries regarding this Refund Policy, please reach out to: support@soulalignmentmap.com. We aim to respond within 2 business days.